Return & Refund Policy

At Engines Pty Ltd, we aim to provide reliable automotive engines, gearboxes, transmissions, and replacement vehicle parts. We understand that there may be circumstances where a product needs to be returned, replaced, or refunded.

This policy explains our return and refund procedures.

1. Returns

Customers should contact Engines Pty Ltd within 14 days of receiving their order if they need to request a return, replacement, or refund.

Returns may be considered when:

The incorrect product was supplied.
The product arrived damaged.
The product is defective.
The product is materially different from its description.
The return is required under applicable consumer protection laws.

Please contact us before sending any product back. We will provide the appropriate return instructions.

2. Incorrect or Damaged Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

To help us investigate the issue, please provide:

Your name.
Order or invoice number.
Product details.
A description of the problem.
Clear photographs of the product.
Photographs of the packaging where relevant.

After reviewing the information, we will advise you of the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, repair, exchange, or refund.

3. Engines, Gearboxes and Mechanical Parts

Automotive engines, gearboxes, transmissions, and other mechanical components require correct installation and maintenance.

A return or warranty claim may not be accepted where damage or failure results from:

Incorrect installation.
Incorrect vehicle application.
Improper use or misuse.
Modification or alteration.
Neglect or inadequate maintenance.
Overheating.
Lack of lubrication.
Contamination.
Continued use after a fault has been identified.
Unauthorised dismantling or disassembly.
Damage caused after delivery.

We recommend that engines, gearboxes, and other major mechanical components are installed by a qualified automotive professional.

4. Used and Reconditioned Parts

Some products sold by Engines Pty Ltd may be used, refurbished, or reconditioned.

The condition and available information for each product will be provided in the relevant product listing or communicated to the customer before purchase.

Normal characteristics associated with used or reconditioned components do not necessarily constitute a defect.

Customers should review the product description, specifications, photographs, compatibility information, and stated condition before ordering.

5. Change-of-Mind Returns

Change-of-mind returns may be accepted within the applicable return period, subject to product condition and approval by Engines Pty Ltd.

Because automotive engines, gearboxes, transmissions, and other components may be heavy, used, reconditioned, specially sourced, or prepared specifically for an order, some products may not be eligible for change-of-mind returns.

Where a change-of-mind return is approved, the customer may be responsible for reasonable return shipping and transportation costs.

Any applicable costs will be communicated before the return is authorised.

6. Return Shipping

Returns are normally handled by courier or mail, depending on the size and nature of the product.

For an approved return resulting from an incorrect product supplied by Engines Pty Ltd, or a qualifying product issue for which we are responsible, we will determine the appropriate return-shipping arrangement.

For approved change-of-mind returns or returns resulting from customer error, the customer may be responsible for return shipping costs.

7. Return Authorisation

Please do not send a product back without contacting Engines Pty Ltd first.

Customers must receive return instructions before sending a product to us.

Unauthorised returns may result in delays in processing the return or refund.

8. Inspection of Returned Products

Returned products may be inspected before a refund, replacement, or exchange is approved.

For automotive components, the inspection may include checking:

Product condition.
Part numbers.
Engine or component identification numbers.
Serial numbers.
Physical damage.
Installation marks.
Modifications.
Missing components.
Evidence of misuse or improper installation.

Where the condition of the returned product is inconsistent with the reported issue, the return may be declined to the extent permitted by applicable law.

9. Refunds

Where a refund is approved, Engines Pty Ltd will generally issue the refund using the original payment method.

Where an inspection is required, the refund will normally be processed after the returned product has been received and inspected.

After we process the refund, the time required for the funds to appear in the customer’s account may depend on the customer’s bank or payment provider.

10. Replacements and Exchanges

Where appropriate and available, Engines Pty Ltd may offer a replacement or exchange instead of a refund.

Replacement availability depends on stock and product compatibility.

If a suitable replacement is unavailable, we will discuss the available options with the customer.

11. Warranty

If a product is supplied with a specific manufacturer or seller warranty, the applicable warranty terms will apply.

Warranty coverage may not apply where a failure or damage results from incorrect installation, misuse, modification, neglect, incorrect application, or another condition excluded by the applicable warranty.

Customers should keep their invoice, order information, and warranty documentation.

12. Order Cancellation

If you wish to cancel an order, please contact Engines Pty Ltd as soon as possible.

Cancellation requests depend on the status of the order. Orders that have already been dispatched may be subject to the return provisions of this policy.

13. How to Request a Return or Refund

To request a return, replacement, exchange, or refund, contact Engines Pty Ltd using the contact information provided on our website.

Please include:

Full name.
Order or invoice number.
Product purchased.
Date of purchase.
Date of delivery.
Reason for the request.
Photographs or supporting information, where applicable.

Our team will review the request and provide further instructions.

14. Consumer Rights

This policy does not exclude or limit any consumer rights or remedies that cannot legally be excluded under applicable consumer protection legislation.

Where applicable law provides customers with rights greater than those described in this policy, those legal rights will continue to apply.

15. Contact Us

Engines Pty Ltd

For questions about returns, refunds, warranties, products, or orders, please use the official contact details published on our website.

Please include your order or invoice number when contacting us so that we can assist you efficiently.

Engines Pty Ltd
Automotive Engines, Gearboxes & Replacement Parts