Shipping Policy

At Engines Pty Ltd, we arrange delivery of automotive engines, gearboxes, transmissions, and replacement vehicle parts to customers in locations where our shipping services are available.

This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment has been successfully received and the required product and delivery information has been confirmed.

Our standard handling time is generally 1–2 business days, subject to product availability and order requirements.

Some products may require additional preparation, verification, or sourcing before dispatch. If additional processing time is required, we will communicate this to the customer where applicable.

2. Product Availability

All orders are subject to product availability.

Before dispatch, we may verify:

Product availability.
Product specifications.
Vehicle compatibility.
Delivery address.
Shipping requirements.
Any information required by the selected carrier.

If a product becomes unavailable after an order has been placed, we will contact the customer regarding the available options.

3. Delivery Times

For standard domestic deliveries, estimated transit time is generally 2–5 business days after dispatch.

Estimated delivery times may vary depending on:

Delivery location.
Product size and weight.
Courier availability.
Carrier schedules.
Public holidays.
Weather conditions.
Remote-area delivery requirements.
Customs or border procedures for international shipments.
Circumstances outside our control.

Delivery estimates are provided as a guide and are not guaranteed delivery dates unless expressly confirmed in writing.

4. Heavy and Oversized Automotive Parts

Engines, gearboxes, transmissions, differentials, and other automotive components can be heavy or oversized.

These products may require specialised freight, palletised shipping, or a suitable freight carrier.

Shipping costs and delivery arrangements may therefore vary depending on:

Product dimensions.
Product weight.
Delivery address.
Carrier requirements.
Residential or commercial delivery location.
Availability of suitable freight services.

Where additional freight arrangements are required, the applicable shipping information will be confirmed with the customer before dispatch.

5. Delivery Locations

Engines Pty Ltd provides shipping options based on the product and destination.

Shipping availability may differ between domestic and international destinations.

Customers should provide a complete and accurate delivery address when placing an order.

Some remote or restricted locations may require additional freight arrangements or charges.

6. International Shipping

Where international shipping is available, delivery times and shipping costs may vary significantly depending on the destination and shipping method.

International orders may be subject to:

Customs clearance.
Import requirements.
Duties and taxes.
Customs fees.
Local regulations.
Additional documentation.
Delays caused by border or customs authorities.

Any applicable customs duties, taxes, import charges, or fees imposed by the destination country may be the customer’s responsibility unless otherwise stated at the time of purchase.

7. Shipping Charges

Shipping charges depend on the product, delivery address, weight, dimensions, shipping method, and carrier.

The applicable shipping cost will be displayed or communicated to the customer before the order is dispatched.

For large or heavy automotive components, the shipping cost may need to be calculated separately.

8. Tracking Information

Where the selected carrier provides tracking, tracking information may be provided to the customer after the order has been dispatched.

Tracking information can take some time to become active after the carrier receives and scans the shipment.

Customers should use the tracking information provided to monitor the progress of their delivery.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check your:

Name.
Street address.
Suburb or city.
State or province.
Postal or ZIP code.
Contact telephone number.
Any applicable delivery instructions.

Engines Pty Ltd is not responsible for delays or additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.

10. Missed or Failed Deliveries

If a carrier is unable to complete delivery because nobody is available, the address is inaccessible, or the delivery information is incorrect, the carrier may attempt redelivery, arrange collection, or return the shipment according to its procedures.

Additional delivery or return charges may apply where a failed delivery results from information or circumstances attributable to the customer.

11. Damaged Shipments

Customers should inspect the packaging and product when the shipment is delivered.

If a product appears damaged, please contact Engines Pty Ltd as soon as possible and provide:

Order or invoice number.
Description of the damage.
Photographs of the product.
Photographs of the packaging.
Delivery information.
Any relevant carrier documentation.

Do not dispose of damaged packaging until the matter has been reviewed, as it may be required when investigating a shipping claim.

12. Delivery Delays

Although we aim to meet the estimated delivery timeframe, delays can occur due to circumstances outside our control.

These may include:

Courier delays.
Severe weather.
Public holidays.
Transport disruptions.
Customs clearance.
Incorrect delivery information.
Remote-area delivery.
Unexpected freight restrictions.
Other circumstances outside the reasonable control of Engines Pty Ltd.

If we become aware of a significant delay affecting your order, we will provide relevant information where possible.

13. Collection

Where collection is specifically offered for a product, collection arrangements will be confirmed with the customer before the order is collected.

Customers must follow any collection instructions provided by Engines Pty Ltd.

14. Shipping and Returns

Shipping arrangements for returned products are governed by our Return & Refund Policy.

Customers should contact Engines Pty Ltd before returning an item so that the appropriate return and shipping instructions can be provided.

15. Contact Us

For questions about shipping, delivery, tracking, or an existing order, please contact Engines Pty Ltd using the official contact information published on our website.

Please provide your order or invoice number when contacting us so that we can assist you efficiently.

Engines Pty Ltd
Automotive Engines, Gearboxes & Replacement Parts